Privacy policy.

Effective Date: November 13, 2024

Tory Furnishings (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using our website, purchasing our services, or interacting with us, you consent to the practices described in this Privacy Policy.

1. Scope and Application

This Privacy Policy applies to:

  1. Personal information collected through our website, email communications, in-person interactions, and during service delivery.

  2. Personal information collected about customers, suppliers, employees, contractors, and other stakeholders.

  3. This Privacy Policy does not apply to aggregated, anonymized, or public data that cannot be used to identify an individual.

2. Information We Collect

2.1. Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, address, phone number, and email address.

  • Payment Information: Credit card details, billing address, and transaction history.

  • Account Information: Login credentials, account preferences, and order history.

  • Demographic Information: Age, gender, and language preferences.

2.2. Non-Personal Information

We may collect non-identifiable information, including:

  • IP addresses, browser type, and operating system.

  • Website usage data, including pages visited, time spent on the site, and referral URLs.

2.3. Third-Party Data

We may receive personal information from third parties, such as payment processors, social media platforms, or marketing agencies, subject to their privacy policies.

3. How We Use Your Information

3.1. Primary Purposes

We use personal information to:

  • Process orders, payments, and deliver products and services.

  • Communicate with you regarding orders, updates, promotions, and service-related inquiries.

  • Provide personalized recommendations and improve your customer experience.

3.2. Secondary Purposes

With your consent, we may use personal information to:

  • Conduct surveys, market research, and promotional campaigns.

  • Send newsletters and marketing materials.

  • Analyze website performance and user behavior to improve our services.

3.3. Compliance

We may use your information to comply with legal and regulatory obligations.

4. Consent and Choice

4.1. Obtaining Consent

We obtain your consent to collect, use, and disclose personal information, except where permitted or required by law. Consent may be:

  • Express: Written, verbal, or electronic agreement.

  • Implied: Actions or inactions that indicate agreement (e.g., providing information to place an order).

4.2. Withdrawing Consent

You may withdraw your consent at any time by contacting us at [Insert Email Address]. Withdrawal of consent may affect our ability to provide certain services.

5. Disclosure of Information

5.1. Third-Party Service Providers

We may share personal information with trusted third parties, such as:

  • Delivery and logistics companies.

  • Payment processors and financial institutions.

  • IT service providers and marketing agencies.

5.2. Legal Obligations

We may disclose personal information when required by law, court orders, or regulatory authorities.

5.3. Business Transactions

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the new entity under this Privacy Policy.

6. Retention of Information

6.1.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6.2.

Once personal information is no longer needed, we securely delete or anonymize it.

7. Data Security

7.1.

We use industry-standard security measures to protect personal information, including:

  • Encryption, firewalls, and secure servers.

  • Regular monitoring for vulnerabilities and breaches.

7.2.

While we strive to safeguard your information, no method of transmission or storage is completely secure.

8. International Data Transfers

Your information may be processed or stored outside of Canada. By using our services, you consent to such transfers and acknowledge that foreign governments, courts, or law enforcement agencies may access your information under their laws.

9. Your Rights

9.1. Access

You have the right to request access to the personal information we hold about you.

9.2. Correction

You may request corrections to your personal information to ensure accuracy and completeness.

9.3. Erasure

You may request deletion of your personal information, subject to legal or contractual obligations.

9.4. Portability

You may request a copy of your personal information in a machine-readable format.

10. Cookies and Tracking Technologies

10.1. Cookies

We use cookies to enhance user experience, track website activity, and enable certain features. You can manage cookie preferences through your browser settings.

10.2. Third-Party Analytics

We use services like Google Analytics to analyze website traffic and behavior. These services may collect data in accordance with their own privacy policies.

11. Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and significant updates will be communicated to you directly.

13. Contact Information

For questions, concerns, or to exercise your rights under this policy, contact us at:

Tory Furnishings
Address: 79 Wellington Street West, Toronto, Ontario, M5K 1N2, Canada
Phone: +1 (365) 363-6141
Email: info@toryfurnishings.com